Terms and Conditions

Use of this website is subject to these Terms of Use.

COOKIE POLICY

To enhance your experience on our sites, many of our web pages use "cookies". Cookies are small text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering at one of our sites. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalise your experience on our web pages (e.g. to recognise you by name when you return to our site). We also may use cookies to offer you products and services.

Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.

If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.

Please be aware that if you do not configure your browser you will accept cookies provided by this website.

How to see cookies that you have accepted. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server.

We may also use small pieces of software code called "web beacons" or "clear gifs" to collect anonymous and aggregate advertising matrix, such as counting page views, promotion views, or advertising responses. A web beacon is an electronic image, called a single-pixel or clear GIF. Web beacons can recognise certain types of information on users computer, such as a user's Cookie number, time and date of a page view, and description of the page where the web beacon is placed. You may render some web beacons unusable if you choose to reject their associated cookies. These web beacons may be use to deliver cookies that conform with our Cookie Policy.

Pricing

Prices, products and offers include GST (where applicable).

All prices are correct at the time of online publication. Prices are subject to change without notice.

All items are promoted in good faith to be available at the time of ordering. However, unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.

We reserve the right to correct any publishing errors.

Delivery Delays

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

International Ordering

International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. Sudo will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services.

Additional Identification

Some international orders may require additional identification before being processed. The transmission of this information to Sudo may affect estimated delivery times. Sudo reserves the right to request additional identification prior to processing orders originating outside Australia.

Customs and International Duty

While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.

Returns, Refunds & Exchanges

Sudo must be contacted prior to the return of any goods.

We will gladly refund, credit or exchange products in original sale condition on presentation of the original sales docket within 14 days. Sale items, delivery and packaging charges are not refundable unless as a result of our error or garment fault. Further delivery costs may be incurred on exchange of products.

All returns are to be sent to:

 

SUDO

Customer Order Centre

32 / 282 Chesterville Road

Moorabbin VIC 3189

Australia

Email: customer-service@sudo.com.au

Fax: +61 3 8683 7089

 

Overseas Returns

Sudo must be contacted prior to the return of any goods. Where a refund of goods is payable all items are required to be returned by the recipient at their own expense. Upon receipt of the returned goods Sudo will:

Refund the original cost of goods (excluding the initial delivery charge) to the original credit card used to place the order.

No goods shall be refunded without prior agreement between the recipient and/or customer and Sudo.

Cancellations

Cancellations are only accepted by phone before we dispatch and must be made within 24 hours of purchase.

Privacy Policy

Sudo is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.

This policy applies only to Sudo and not to other companies' or organisations' websites to which Sudo is linked.

Information is collected from you primarily to make it easier and more rewarding for you to use our services.

Sudo automatically gathers anonymous information to monitor the use of the Sudo website, like the numbers and frequency of visitors.

Sudo will only use the personal information you have chosen to provide us for the purpose for which you provided it. Sudo will not use it for any other purpose without your consent.

There will be occasions where it will be necessary for Sudo to disclose your personal information to third parties. Sudo may be required by law to disclose the information, or Sudo may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online from Sudo, Sudo will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Sudo unless you have authorised us to do so.

Under no circumstances will Sudo sell or receive payment for licensing or disclosing your personal information.

At no stage does Sudo record any of your billing details such as credit card numbers and/or Paypal accounts. All financial transactions are handled by Paypal. For more information about Paypal policies, please visit the following page on the Paypal website - https://cms.paypal.com/au/cgi-bin/?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_US

Australian Law

There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit - http://www.comlaw.gov.au. Dispute resolution services are also available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

Sudo wecomes feedback and attends to all complaints promptly.

SUDO Online Copyright Notice

When you access the Sudo website you agree that:

You may retrieve Sudo materials for information only.

You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about Sudo brand. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.

You must include the copyright notice in any copy that you make.


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